The most likely causes of not being able to receive email are:

1-The account name is not complete.
-You must use your complete email address as a login for your account.
-The acount name should always be John@mydomain.com and never just 'John'.

2- SMTP is not being authenticated.
- please see the accompaning documentation.

3- The server may be experiencing delays.  You can always check the status of the email server at the network status support page: http://www.hivelocity.net/Network/status.asp
4-Or you can call for friendly live support: Contact